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Support & Help Center

Get help with BeeAI and find answers to your questions

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General Support

For general questions, account issues, or platform help

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Response within 24 hours
Bug Reports

Report technical issues or bugs you've encountered

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Response within 12 hours
Business Inquiries

Enterprise solutions, partnerships, or bulk licensing

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Response within 48 hours
Feature Requests

Suggest new features or improvements to BeeAI

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We read every suggestion

Common Questions

How do I upload documents?

Simply drag and drop your PDF files into the upload area, or click to browse and select files. BeeAI supports various document formats and will automatically process them into study materials.

What file formats are supported?

Currently, BeeAI supports PDF files. We're working on adding support for Word documents, PowerPoint presentations, and other common formats.

Is my data secure?

Yes, we take security seriously. All data is encrypted in transit and at rest. Please review our Security Policy and Privacy Policy for more details.

How does the AI processing work?

Our AI analyzes your documents to extract key information, generate summaries, create flashcards, and enable interactive chat. The processing respects our Content Policyand includes safety checks.

Can I delete my data?

Yes, you can delete your documents and associated data at any time through your account settings. This action is permanent and cannot be undone.

Additional Resources

For more information about BeeAI, please check out these resources:

• Terms of Service - Platform usage guidelines

• Privacy Policy - How we handle your data

• Security Policy - Our security practices

• Content Policy - Acceptable use guidelines

Last Updated: September 2025

This document is part of our comprehensive policy framework. Please also review our Terms of Service, Privacy Policy, Security Policy, Content Policy, and Cookie Policy.